Veteran Health Care Navigator

Pittsburgh, PA

Full Time

Mid Level

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran.

Overview of Position

The Veteran Health Care Navigators to work with VA Medical Center staff, to ensure appropriate care
coordination for Veterans in need of appointments at local VAMC. The VHCN will work with
designated VA points of contact and VA primary care teams when indicated to establish regular case
conferences to review ongoing care coordination.

Location: Pittsburgh, PA

Principal Duties

Conduct non-clinical assessments with the Veteran to identify barriers to care and ascertain their ability to access and maintain health care services.
Work with VA and VLP staff to provide and/or schedule Veteran education on topics emphasizing the importance of a medical care.
Receive and review all referral requests/orders to initiate referral tracking.
Maintain ongoing tracking and appropriate EHR documentation for all referrals.
Contact Veterans prior to scheduling appointment to assess scheduling preferences/needs and reviews details and expectations about the referral.
Assist Veterans with problem solving potential issues related to healthcare system, financial or social barriers by working in partnership with the assigned service coordinator.
Contact Veterans to provide appointment date, time, location and preparation information if appropriate.
Answer telephone, screens calls, takes messages and provides information concerning the referral process.
Follow up on incomplete referrals (client no show/cancel appointment).
Promote timely access to appropriate health care.
Connect Veterans to relevant community resources, with the goal of enhancing their health and well-being, increasing satisfaction, and reducing unnecessary health appointments.
Work with Veterans and assigned care team to develop care plan and monitor progress.
Create ongoing processes for Veterans to determine and request the level of care coordination support and intervention they desire at any given point in time.
Facilitate Veteran access to appropriate medical and specialty providers.
Assist with the identification of “high-risk” clients (the chronically ill and those with special health care needs), and flag those for follow-up.

Experience and Education

Undergraduate degree in Social Work, Nursing, or other related field preferred.*
Minimum of two years' experience in Human Service, or related field, is required.
FBI, Act 33 and 34 clearances.

*Demonstrated related experience may be substituted for preferred education

Working Conditions/Physical Demands

Work within an office environment including remaining stationary for long periods of time.
Must be able to lift 15 pounds.
Operate a computer and other office productivity machinery, such as a computer, copy machine, fax machine, and printer.
See, hear, talk and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push and other similar, repetitive tasks requiring physical activity.
Must be able to exchange accurate information and communicate effectively with others.
Local travel required up to 50%, valid driver’s license.

Salary

$42,000 - $45,000

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